Store Policy

We are committed to providing you with the best quality flowers, plants, and floral arrangements. Our goal is to ensure your experience with us is pleasant and hassle-free. Please review our store policy to understand our procedures regarding orders, deliveries, and more.

1. Product Quality and Availability

• All of our floral products are carefully curated and arranged to ensure the highest quality.

• Flowers and plants are subject to availability. In case of any unavailability, we may substitute with similar products of equal or greater value. If you'd prefer not to have a substitution, please inform us at the time of order.

• Seasonal variations may affect the availability of certain flowers. Please inquire about availability when placing your order.

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2. Order Cancellations and Modifications

• Orders can be modified or canceled up to 24 hours before the scheduled delivery time.

• After the 24-hour window, we may not be able to process cancellations or changes to your order.

• Please contact us at (956)-439-6813 as soon as possible to make any changes.

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3. Returns and Refunds

• Due to the perishable nature of our products, we do not accept returns on floral arrangements or plants.

• If there is an issue with your order (e.g., damage during delivery or incorrect items), please contact us within 24 hours of receipt. We will do our best to resolve the situation by offering a replacement or store credit.

 

4. Delivery Policy

• Delivery Areas: We offer delivery to Resident areas in Laredo Tx. Please contact us to confirm if your location is within our delivery zone.

• Delivery Fees: Delivery fees vary based on the location and size of the order. You will be provided with the exact delivery cost at checkout.

• Same-Day Delivery: We offer same-day delivery for orders placed before certain time frames. Orders placed after this time will be delivered on the next business day.

• Delivery Window: We will provide an estimated delivery window, but please note that times may vary depending on traffic, weather, and other factors beyond our control.

• Delivery Instructions: If you are not available to receive the delivery, please leave clear instructions for where the flowers should be placed. We are not responsible for lost or stolen items once they are delivered to the specified location.

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5. Payment and Pricing

• We accept payments via Credit cards, Debit cards, Zelle, and Cashapp.

• Prices for products and delivery fees are subject to change without notice. You will be charged the total amount at the time of your order.

• Taxes will be applied where applicable.

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6. Privacy and Security

• We respect your privacy and are committed to protecting your personal information. Your details will only be used for processing your order and communicating with you regarding your purchase.

• We do not share or sell your personal information to third parties.

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7. Customer Service

• If you have any questions or concerns about our products or services, our customer service team is here to help!

• Please feel free to contact us at  (956)-439-6813 during our business hours 9am-6pm.

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8. Special Requests

• We are happy to accommodate special requests, such as custom floral arrangements, specific flower varieties, or color preferences. Please inform us when placing your order, and we will do our best to meet your needs.

• For weddings, events, or large orders, we recommend scheduling a consultation to ensure we understand your vision and requirements.

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9. Liability

• We are not responsible for any injury, damage, or loss resulting from the handling or use of the flowers, plants, or products sold in our shop.

• We are also not liable for any delays in delivery caused by events beyond our control, such as weather, transportation issues, or other unforeseen circumstances.

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Thank you for choosing Calo Floral Designs!
We appreciate your business and look forward to serving you with beautiful flowers and outstanding service.